Frost & Sullivan identifies three key strategic imperatives that impact the connected work industry: disruptive technologies, transformation Mega Trends, and new business models. Every company that is competing in the connected work space is obligated to address these imperatives proactively; failing to do so will almost certainly lead to stagnation or decline. Successful companies overcome the challenges posed by these imperatives and leverage them to drive innovation and growth. Frost & Sullivan's recognition of Chorus is a reflection of how well it is performing against the backdrop of these imperatives.Best Practices Criteria for World-Class Performance Frost & Sullivan applies a rigorous analytical process to evaluate multiple nominees for each award category before determining the final award recipient. The process involves a detailed evaluation of best practices criteria across two dimensions for each nominated company. Chorus excels in many of the criteria in the conversation intelligence category.