Key Takeaways
Revenue Myth: Growing revenue isn't at all a result of making your customers happy. It's not enough to make happy customers, you have to make them successful.
You have to live the gap of discomfort if you want to grow. It can be scary but it's also necessary.
Have a balance between serving the customer and solving for the customer.
It's scalable when you can get your team up to speed on different metrics and help everyone understand that success should look different with each customer.