Posted Nov 14, 2012
•
4 min read
Give Your Call Centre the Power - Workbooks CRM
42% of customers now expect a response to their electronic queries within 60 minutes.
Customers making electronic queries expect a "real person", not an automated response.
57% of customers expect the same response to electronic queries in the evening and at weekends.
24% of customers expect a reply to electronic queries in 30 minutes, regardless of time of day.
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