Verint Engage 2023 may have been in June, but its themes have only increased in relevance and impact since then. AI, automation and an open approach to solving business challenges are offering organizations the opportunity to equip themselves with the solutions they need to help ensure customer satisfaction and loyalty.

CX Today's Rob Scott hosts Verint's Jason Valdina, Senior Director of Go-to-Market Strategy for Digital Engagement Channels, for a chat about Verint's journey with AI. Specifically, Valdina discusses Verint's exciting new bots that can make employees more efficient, and how the company is using AI to deliver impressive results to Verint customers.

Check out the video from Vegas!