The topic of renewals is core to customer success. More to the point, learning how to forecast and predict renewals helps establish customer success as a growth driver in your company.
To get there, you need the right building blocks in place. You need to aggregate the right data, understand the factors that lead to churn or renewal, and track those insights into a customer health score.
Once that scorecard is established, you'll be on a path to reliably influencing and predicting renewal rates which can change the growth trajectory of your business.
We show you how to install each of these building blocks into the foundation of your customer success in our Essential Tool: Predicting Customer Renewals As a Stepping Stone On Your Journey to Customer Success.