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Bernie Kassar
10 Things to Avoid in 2022 During Your Pursuit of Customer Success | Gainsight
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Travel back to 2013... Can you remember the #1 hit song, or what show you were watching on Netflix? We can't either. What we do remember clearly is that in 2013 Gainsight published the original 10 Laws of Customer Success. They became a roadmap for SaaS companies as they began their CS journey, propelling the growth of Customer Success as an industry.
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