A clickwrap refers to the common method of capturing consent to a set of terms, such as terms-and-conditions and privacy policies, by clicking a button or a checkbox. When properly implemented and maintained, clickwraps can be a highly effective legal methodology, particularly when capturing consent for online transactions.
However, if not properly implemented, there can be real implications to the business-for example, Frost & Sullivan found 83% of respondents experienced legal disputes regarding their clickwrap agreements over the past five years. Legal fees ranged from $50,000 to more than $5 million.
In this report, Frost & Sullivan surveyed more than 300 decision-makers in the United States and Europe about their use of clickwrap solutions. The goal was to understand how companies use clickwraps today, overall satisfaction and success rates with their clickwrap solutions and how the maturity of their clickwrap solutions affect outcomes.