On Empathy: A Letter We Shared with Our Happiness Heroes
Associated with
Carolyn Kopprasch Carolyn Kopprasch
Posted Dec 5, 2016 5 min read
On Empathy: A Letter We Shared with Our Happiness Heroes

Great customer support isn't always about "turning the situation around." Often it's about meeting the customer where they are, openly and empathetically.

More Ways to Read:
🧃 Summarize The key takeaways that can be read in under a minute
Sign up to unlock