Customer Success Thought Leader With A Natural Talent For Uncovering Opportunities To Consistently Exceed Revenue Targets And Optimize Customer Outcomes
▶️ My passion for the customer has translated into building and delivering first-ever Customer Success organizations, processes, and industry best practices for leading global technology organizations including VMware, Oracle, Juniper Networks, Bluenose Analytics, Host Analytics, Maxymiser and HumanConcepts. My experience spans domestic and international organizations ranging from start-up, through high-growth and pivot operations to established organizations across public, private, and venture held companies.
▶️ I’m a strategic Thought Leader and Subject Matter Expert with an ability to uncover and capitalize on opportunities and set the strategy to drive strong and sustained contributions to revenues, margins, business growth and customer outcomes.
▶️ My skills span Strategic Planning, Customer Success Strategy and Operations, Go-To-Market Planning and Execution, Customer Engagement and Retention, Customer Experience, Sales and Marketing, Lead Generation, Account Management, Solution Selling, Cloud Computing, SaaS, Hardware and Enterprise Software, Salesforce CRM, Teambuilding and Leadership, Coaching and Mentoring, Training and Development, Global/International Experience, Process Improvements, Marketing Automation, CX, VOC, CSM, and NPS.
Career highlights that set me apart include:
✔ INNOVATION—Established first-time Customer Success organizations VMWare, Juniper Networks, Oracle, Bluenose Analytics, Host Analytics and Human Concepts.
✔ COGS TO REVENUE GENERATOR—Transformed Oracle’s Customer Success function from a cost center to a revenue generator. Trained and certified 1500 CSMs in four months.
✔THOUGHT LEADERSHIP—Established Customer Success best practices around customer segmentation and success planning. Elevated visibility of CS function and forged reputation as subject matter expert by publishing articles, ebooks, conducting webinars, podcasts, and consulting with leaders, companies and practitioners