I didn’t start off as an event creator, a CX leader, or an expert in customer relationships. After graduating college with plans to be a news anchor, I was sucked into the dirty underbelly of direct marketing.
Fortunately, customer service came knocking and I’ve been building teams, improving customer experiences, and developing better business relationships ever since. For two decades I traveled the world running far-flung and mighty contact centers, and earning my Global Business MBA along the way. I ultimately returned to my roots, dusted off my Journalism degree, and married my loves of writing and speaking with a passion for creating connections and promoting optimistic relationships—whether it be with customers, colleagues, or the world around me.
As the Sr. Director of Global Strategic Events for Zendesk, I share my empathetic approach to customer service through thought-provoking writing and exciting live events. I recently relocated to Phoenix—where there’s always a colorful conversation to be had—with my #hothusband and #oythebluecorgi.