In 2021, focusing on the customer experience may be your single most important investment and a key differentiator in today's competitive climate. But you can't improve the customer experience without listening to your customers.

With a Voice of the Customer (VoC) program, you can collect critical feedback data and identify key opportunities for improvement. Join Salesforce MVP Shonnah Hughes to learn how to plan and launch a successful VoC Program that listens to customer insights and delivers real business impact.