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Dominant Design: An Engineer's Take on the Theory [+Definition]
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7 reasons why messaging should mirror real conversations
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Finding Product Metrics That Matter [Ask These 3 Questions!]
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Why sales and support should be friends, not foes | Inside Intercom
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Finding your way from maker to manager | Inside Intercom
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Supporting our Muslim sisters and brothers in tech | Inside Intercom
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Product Analytics: 4 Ways to Deliver Better Insights [+Strategy]
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Article
Bot Names: How to Name Your Chatbot [+What We've Learned]
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SMS is making everything old new again | Inside Intercom
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To perform at your best, focus on goals not tasks | Inside Intercom
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12 Steps to Create a Great Message Strategy [2021]
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Q&A: How to get better at public speaking | Inside Intercom
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The characteristics of modern customer support | Inside Intercom
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Article
How soon is now? Discovering the many jobs of language in design
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Turning amateur users into experts | Inside Intercom
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4 Customer Onboarding Principles for Success [Hint: it never stops]
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10 Things I Wish I Knew As A UX Research Team Of One
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Your customers have mastered emoji. Have you? - Inside Intercom
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3 Examples of How Conversational Commerce is the Future
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Why Customer Service Automation Actually Hurts Customer Support
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What content can learn from product development | Inside Intercom
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Scale Your Knowledge Base with Intercom's Educate [2021]
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Launching vs Iterating a Product: How They're Different
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Staying connected to a company culture remotely
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Use Storytelling To Share Your Research: A 3-Step Process
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Your product is already obsolete | Inside Intercom
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Opening up the power of Intercom's platform | Inside Intercom
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Q&A: What books would you recommend to new entrepreneurs?
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Designing for the other side of the screen | Inside Intercom
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Article
How To Keep And Grow Great Customer Support Talent
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How I learned to stop worrying and love the target | Inside Intercom
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Reduce churn by re-engaging your customers | Inside Intercom
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Day Zero: A new way to define customer success | Inside Intercom
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Q&A: How do you decide what to write? | Inside Intercom
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A 6-Point Customer Service Checklist for Foolproof Support
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Yesterday's signup flow won't work today | Inside Intercom
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Article
Browsers, not apps, are the future of mobile | Inside Intercom
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Running productive design critiques | Inside Intercom
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Article
5 simple messages to welcome and engage your customers
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Does your onboarding look like an office directory? | Inside Intercom
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Article
Your phone is getting in your way | Inside Intercom
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The case for sales reps as project managers | Inside Intercom
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Article
Prioritizing product announcements in a SaaS world | Inside Intercom
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Article
The Killer Feature Of Messaging No One's Talking About
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Article
Q&A: How Should Product Managers Prioritize Their Time?
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Article
New book - Intercom on Onboarding
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The golden mean of design and engineering | Inside Intercom
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Empathy: the key to better support content | Inside Intercom
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Building a cross-platform product | Inside Intercom
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Announcing our third office – Chicago | Inside Intercom
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Closing the gap between data and product development
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In praise of editing | Inside Intercom
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What Is a Product Manager? [& What do they do?]
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Q&A: How Do You Find Your First 100 Paying Customers?
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When big meetings are better | Inside Intercom
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Critique the system, not the logo | Inside Intercom
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Not all good products make good businesses | Inside Intercom
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Design how you design | Inside Intercom
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Behind the messenger: the right kind of disruption | Inside Intercom
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5 onboarding messages to welcome, educate, and more
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How people buy your product
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Behind the messenger: making messaging human | Inside Intercom
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How we redesigned our blog, Inside Intercom | Inside Intercom
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Announcing the new Intercom Messenger | Inside Intercom
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Article
How we accidentally invented Job Stories | Inside Intercom
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How to Make Automation Easier Using Smart Campaigns
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More than mattresses: using Jobs-to-be-Done research for software
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The first rule of prioritization: No snacking | Inside Intercom
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Price for value, not cost | Inside Intercom
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Successful teams are built on smart onboarding | Inside Intercom
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Do you really need that meeting? | Inside Intercom
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The programming of everyday things | Inside Intercom
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Why Facebook and Twitter won't own messaging | Inside Intercom
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Article
There's no hand off in product design
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Article
The Key to Gathering Useful Software Feedback
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Article
Principles of Bot Design: Successful Chatbot Design in 2021 [+Tips]
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Bots versus humans | Inside Intercom
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Your brand is an experience not a logo | Inside Intercom
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A future without code | Inside Intercom
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Intercom's first pitch deck | Inside Intercom
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The power of data-informed marketing | Inside Intercom
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Get ready for the great rebundling of mobile | Inside Intercom
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When the answer isn't in the data | Inside Intercom
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Unicorns don't exist. Generalists do. | Inside Intercom
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Product managers, you're not alone | Inside Intercom
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The when and where of product feedback | Inside Intercom
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The value of salespeople who don't just sell | Inside Intercom
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Word of mouth | Inside Intercom
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Announcing our Inside Intercom world tour | Inside Intercom
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Unflattening design | Inside Intercom
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Peeling back to first principles | Inside Intercom
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How to market mobile | Inside Intercom
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Stop focusing on the next big thing | Inside Intercom
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VIP Customer Service: How to Deliver a VIP Support Experience
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The end of app stores as we know them | Inside Intercom
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Product principles: read receipts | Inside Intercom
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![Dominant Design: An Engineer's Take on the Theory [+Definition]](https://main-app-production-public.s3.amazonaws.com/isjwx9qz63zjn7a48nk9vwcr53s0 "Dominant Design: An Engineer's Take on the Theory [+Definition]")
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