Posted Jun 21, 2023
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5 min read
Top ways consumers show brand love in 2023: insights into the modern online dialogue
Nearly 30 years ago, Amazon first let c ustomers post product reviews online to share firsthand feedback. hree decades on, what exactly is the impact of online reviews and review platforms in 2023? How do they drive modern consumer behavior, habits, and brand loyalty? And what can location-based brands do to best leverage reputation management and deep listening CX technology to leap past the competition and thrive in a marketplace dominated by the voice of the customer
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