Helpdesk is a colloquial term of a business function that offers solutions/answers to customer's queries. In layman's term, it is the customer service provided to customers in times of a grievance. Customers usually contact the help service desk to gain a solution for their problem or query. A service agent of any business (particularly offering these services) needs to address the customer queries and solves it . The customer experience and satisfaction with your business and its product is dependent on the type of customer service provided.