A broken 40-inch LCD Samsung TV, a few strands of pulled out hair, and a 'makes you punch a hole in the wall' problem later, Girish Mathrubootham found himself on the receiving end of a brutal and unacceptable customer experience in 2009.

As if the broken TV wasn't bad enough, the insurance company then decided to take him on a 'meet the entire customer support department till you are too tired to follow up' ride.