CX Confessions: Episode 1 Patrick Herning, Founder & CEO – 11 Honoré: The Leading Lady: Phenomenal CX Through Personification
Associated with
Spike Jones Spike Jones
Catherine Post Calvert Catherine Post Calvert
Patrick Herning Patrick Herning
24 min read
CX Confessions: Episode 1 Patrick Herning, Founder & CEO – 11 Honoré: The Leading Lady: Phenomenal CX Through Personification

How do you talk about your customers when they're not around? Well, if you want to deliver phenomenal experiences, act like they're in the room.