Turning Bad into Good: Handling Bad Reviews
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Twila Grissom Twila Grissom
Brian Lindamood Brian Lindamood
Turning Bad into Good: Handling Bad Reviews

When a customer isn't happy-and then goes a step further to post their complaint on a site like Yelp, Google, or Facebook for all the world to see-it can be hard not to take the criticism personally.However, online reviews are here to stay.

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