How do you get started on the road to Perfect Delivery – that ability to consistently deliver a complete order to the right customer, with the right products, in perfect condition, and on time? There's no single formula or guide because every company is different, but here are a few strategies that have proven successful for companies across a range of industries.

If your mission is to always deliver a perfect order – or even doing it, let's say, 98% of the time – start by looking for those areas where you are falling short and identify what's preventing you from delivering flawlessly. Is it your current order management or warehousing processes that are standing in the way? Or are you having difficulty planning and securing your transportation options efficiently and fast enough? Focus on the areas that are causing the greatest pain – or that offer the biggest wins.

Reviewing key delivery performance indicators will help in this assessment. This would include metrics like order-fill rates – that is, how many orders you're able to fill in full and on time. Track how well you're able to deliver on the perfect order. Is it 92% of the time or 98% of the time?