Riyad Bank, a prominent financial institution in Saudi Arabia, sought to enhance its customer experience strategy to drive growth and profitability. Recognizing the limitations of their previous telephone-based customer feedback approach, which lacked scalability and introduced biases, Riyad Bank turned to Verint Experience Management for a modern solution. With Verint's comprehensive customer and employee experience solutions, Riyad Bank automated the capture of feedback across various touchpoints, enabling them to analyze interactions more effectively and make informed decisions. As a result, the bank successfully increased its Net Promoter Score (NPS) by an impressive 25%, demonstrating a commitment to delivering exceptional service and fostering long-term customer loyalty.