Rapid advancements in digitization have taken our world by storm. It's transforming entire industries and reshaping the ways we access key services and information to make experiences simpler and more convenient. However, that's not the case for everyone. The digital divide - the unequal access to the digital tools and skillsets needed to participate in democracy, society, and the economy - is an issue that has commanded the attention of policymakers, NGOs, tech companies, and customers worldwide. In the public sector specifically, the onus falls on governments to create equitable digital experiences for all.