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Posted Sep 2, 2024
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3 min read
Elevate your customer support with Yellow.ai Analyze: The future of bot automation and insights
Customer service leaders are constantly looking for ways to improve efficiency, reduce ticket volumes, and enhance customer satisfaction.
While traditional bot metrics like the number of users, sessions, deflection rates, and bot downtime provide some insight, they often fall short of addressing deeper questions about bot performance and customer experience.
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