In today's competitive healthcare landscape, patient experience is no longer a "nice to have," it's a fundamental pillar of success. Studies consistently show the link between positive patient experience and patient loyalty as well as adherence to care plans and more.
Further, this translates directly to the bottom line. A recent article in the Harvard Business Review found that hospitals can increase their profit a full percentage point for every five points they increase their hospital rating score. Simply put, a better patient experience leads to more profitability. For Dental Service Organizations (DSOs) and midsize dental groups, these numbers paint a clear picture: prioritizing patient feedback is not just good practice, it's good business.
But where do you start? Building a robust patient feedback program can seem daunting. Here's a breakdown of a three-phase approach that can help your DSO gather valuable patient insights and leverage them for continuous improvement.
