Associated with
Michael Mace
5 min read
Home delivery rules today, but won't necessarily rule tomorrow: UserTesting's COVID-19 Impact Study, July 2020, Part 2
The pandemic has driven widespread use of home delivery services and curbside pickup. Most consumers love those experiences, but they say it won't drive a permanent change in their buying habits. Why is that?
These and other insights were produced by the July edition of UserTesting's COVID-19 tracking study, a combination of interviews and survey conducted in June-July 2020. Due to the large volume of findings, we've split the report into three parts:
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