In Q4 of 2017, 25% of Google's business reviews had no actual review content and only gave a star rating. Reviews with only a star rating miss the point for what a customer's review is actually meant to accomplish: provide honest feedback about their experience for both the business and future customers. Attempting to prevent this type of influx in high volume, low-quality reviews was one of the core reasons behind Yelp's firm stance against review solicitation – a stance Chatmeter fully supports.