Using Invoca to automate quality assurance in the call center

Conversation Intelligence / Invoca / Case Studies

Using Invoca to automate quality assurance in the call center

Associated with

Gregg Johnson

5 min read

Using Invoca to automate quality assurance in the call center

Invoca

CHRISTUS Health Plan uses Invoca to automate call center quality assurance and improve agent coaching

Other content from Invoca

How a Leading Healthcare Provider Cut Cost-Per-Click 50% with Invoca & Freshpaint

Case Study

How a Leading Healthcare Provider Cut Cost-Per-Click 50% with Invoca & Freshpaint

Senior Helpers uses Invoca to score agent phone calls at scale

Case Study

Senior Helpers uses Invoca to score agent phone calls at scale

Watermark uses Invoca to track marketing-generated calls and analyze conversations

Case Study

Watermark uses Invoca to track marketing-generated calls and analyze conversations

AI Marketing Analytics: Benefits, Use Cases, and Top Tools

Article

AI Marketing Analytics: Benefits, Use Cases, and Top Tools

Featured by ActiveCampaign

Navigating the Frontier of AI Content Creation: Tools, Techniques, and Trends

Article

Navigating the Frontier of AI Content Creation: Tools, Techniques, and Trends