CX Confessions: Episode 3 Don Peppers, Founding Partner at CX Speakers: The Godfather of CX: A Look at Metrics & Loyalty
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Don Peppers Don Peppers
31 min read
CX Confessions: Episode 3 Don Peppers, Founding Partner at CX Speakers: The Godfather of CX: A Look at Metrics & Loyalty

Customer experience is reshaping how marketing takes place. It can no longer be just about how great the product is - the customer needs to be treated equally important.