What is Net Promoter Score (NPS)? 2021 Guide & Definition
12 min read
What is Net Promoter Score (NPS)? 2021 Guide & Definition

Net Promoter Score (NPS) is a customer loyalty and satisfaction measurement taken from asking customers how likely they are to recommend your product or service to others on a scale of 0-10-but there's a lot more to the story than that.

This guide covers what you need to know about NPS, including chapters on the Net Promoter System, what questions to ask as part of your NPS survey, how to calculate your score, and how to improve your NPS.