A Fortune 500 business services company collaborated with a federal agency on a benefits program distributing funds via prepaid debit cards, facing increasing fraud concerns. To address this, they adopted Verint® Adaptive Fraud™, a cloud-based solution leveraging adaptive fraud prevention technology to identify and flag suspicious call activity in the contact center before reaching live agents. With real-time analysis and machine learning algorithms, the solution uncovered 35% more fraud than previously known, preventing over $51 million in losses to date and saving over $10 million annually. The technology analyzes caller behavior across multiple parameters, enabling early detection of fraudulent activity and enhancing fraud prevention efforts.