3 Lessons on Building a Customer-Centric Culture from Bill Macaitis
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7 min read
3 Lessons on Building a Customer-Centric Culture from Bill Macaitis

We learn from Bill Macaitis (former marketing executive for Slack, Zendesk, and Salesforce) that customer centricity begins with your internal customers: your team. When you put your employees first, they will naturally go the distance for your customers...

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