Providing Insurance in a Digital-First Marketplace
Providing Insurance in a Digital-First Marketplace

Business is changing faster than ever. Organizations of all sizes are evolving at light speed
to meet the demands of the new business landscape. Today's insurance leaders are
building solutions to new challenges; even for the most agile teams, it's an uncomfortably
rapid shift.
One of the takeaways that companies around the world are realizing together is that,
even with employees in new places and business agreements making an abrupt digital
transformation, work can still get done. There will be a point in time when physical offices
are utilized again and people around the world are healthy and safe, but the way that
business is done will never go back to how it was at the dawn of the decade. There's a
process shift that's happening to make every part of a workflow-especially agreements-
more digital and flexible.
At DocuSign, we've had conversations with leaders at the cutting edge of the digital
insurance transformations. We've heard stories about new challenges, successful
adaptations and shifting visions of what's possible in daily workflows. The changes
that are being made now are more than temporary one-off patches, they're permanent
improvements to make operations more efficient.
Customers rely on insurance providers for stability during uncertainty. To meet those lofty
expectations, organizations need to undergo a transformation to move business workflows
to a digital-first environment. Here are some of the ways DocuSign customers have evolved
to continue providing for their clients.