When we talk about customer service, many team leaders have very vague ideas about what is going to create success. A great personality, or a people person, or someone who excels at persuasion are very vague descriptions. But great businesses need great customer service teams to keep their customers; after all, almost 90 percent of customers started doing business with a competitor after a customer service experience. So what skills should you look for, or look to develop, in your customer service teams?
1. Patience
2. Clear communication
3. Product knowledge
4. Positive language
5. Time management
6. Handling surprises
7. Willingness to learn