Posted May 5, 2015
•
4 min read
The top Customer Service reports to have on your CRM dashboard - Workbooks CRM
From a customer service perspective it is vital to check the average time to close cases to meet SLA's and improve customer satisfaction. You can use your dashboard to gain visibility into how your organisation is handling support. You get an overview of the current issues, determine their risk and focus on the key areas that require your attention in order to meet your goals.
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