Providing customers the information they need-when they need it-is a key component of excellent customer experience (CX). With a strong knowledge management solution, you can capture, distribute, and effectively deliver information to customers and agents for faster answers and resolutions. Well-curated knowledge makes it easier for customers to find information through self-service channels and agents are able to address more complex issues.

Organizations that effectively deploy knowledge management and integrate it into their customer service strategy are better equipped to create a positive customer experience. Here are five ways your customer service software can improve with knowledge management: