Slow support isn't just frustrating - it's a customer retention risk. When tickets are overdue or your team is overwhelmed, HubSpot can help you respond faster with automated alerts and escalations.

In this tutorial, we'll show you how to build a workflow using SLA settings to notify reps and managers when tickets are overdue, nearing their deadlines, or lacking a timely first response. You'll also learn how to assign tickets dynamically when workload becomes unbalanced.