In today's business world, where analytics play such a key role in performance management and the strategic distribution of resources, it's not a matter of "if" KPIs should be instituted, but "when," "what," "how," and "why." Many thoughtful, progressive legal departments are overcoming a perceived fear of numbers and attempting to respond with meaningful metrics and KPIs. Every company, legal department, and leader will be different in the story they want, and need, to tell.