SaaS health check: the symptoms and cure for customer churn
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Nicole Epstein Nicole Epstein
Posted Jan 19, 2024 8 min read
SaaS health check: the symptoms and cure for customer churn

In the SaaS industry, customer churn significantly impacts revenue and growth, making its management crucial for business sustainability. When customers discontinue their service use, it often reflects deeper issues like product-market misfits or unsatisfactory customer experiences.

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