Associated with
Gemma Cipriani-Espineira
3 min read
The Chili Piper Customer Success Team Handbook
Welcome to our center of excellence! You can find details of what makes the Chili Piper customer success team best-in-class.
On This Page:
Mission and Metrics
Rules of Engagement
How we are measured
Customer Success
Customer Love
Customer Journey
Playbooks
Big 6
Proactive Experience Recovery
Risk Framework
Meetings
CS Tools
What Makes Chili Piper CS Different
Career Paths and Growth in the CS Org
Customer Success Managers & Leadership Progression
Customer Love & Leadership Progression
Digital Customer Success Progression
Customer Implementation & Sales Consulting Progression
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