Sound Communications, established in 1983, specializes in integrating call and video recording solutions for call centers and public safety entities globally. Through partnerships, such as with Verint®, they offer advanced applications like quality management and workforce management (WFM). Their commitment to customer success is evident through personalized support, including 24/7 service and local technician assistance, crucial for time-sensitive public safety clients. Their collaboration with Verint is built on trust and mutual success, enabling them to provide innovative solutions and excellent customer service. One successful joint project involved an American electric power and natural gas holding company, where Sound Communications and Verint's solutions improved efficiency and compliance across various departments, including a custom solution for the financial trading floor.