From advances in the medical world to empowering digital customer experience (CX) , artificial intelligence (AI) helped organizations and individuals adapt to significant changes over the last 12 months. As 2020 draws to a close and we look forward to the renewed possibilities of 2021, let's take a look back at this year's biggest AI innovations.
Here's a closer look at the key innovations in AI that made a splash in 2020 and set the stage for future innovation in 2021 and beyond.