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Top Bank How E-Signatures Helped Transform the Customer Experience | Case Study
Executive Summary
Business Objectives
Create a paperless investment fulfillment process
Processes Using E-Signatures
Investments: mutual funds and GIC's
Consumer lending
Online deposit account opening
Contracting and procurement
Scope
Used by 8,000 investment personnel
The Problem
Document errors
Negative customer experience
Heavy administrative workload
The Soluti
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