Work from Home Will Become The New Normal: Are You Prepared?
Work from Home Will Become The New Normal: Are You Prepared?

As organizations and government agencies grapple with work from home (WFH) strategies for their employees, often customer service agents, one thing is certain: these strategies will play a significant role in the future of the customer experience. While COVID-19 has forced many organizations into a WFH strategy – and a crash course in digital transformation – some organizations were already on this journey.

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