Associated with
Jeff Arduino
11 min read
Using conversation intelligence to proactively communicate with customers during the pandemic and to improve agent coaching.
Invoca enabled Spectrum Retirement to meet the COVID-19 crisis head-on, keeping residents safe and informed. It also helped them QA agent performance and improve coaching.
Other content from
Invoca
Featured by agorapulse
![[Virtual Event] Agency Summit: Pinterest Edition](https://main-app-production-public.s3.amazonaws.com/smndyuefye9mt6ivj756hbj1er32 "[Virtual Event] Agency Summit: Pinterest Edition")
