Dozens of people work on Smartsupp's continuous development. Every two weeks we release new features or performance improvements and we are working on bringing more value in the future. Being so driven to improve the product and build new features, we did not realize that the current state of FREE package, with the advanced functions, is far beyond its intended shape.

At the same time, free users were missing (or still are) some very basic setting options. This lead us to much needed changes that concern:

Detailed Visitor Info
Chat Assign to Agent
Detailed Visitor Info
Custom Chat Box Colors
Automatic Messages
In this article I want to share the motivation and values behind the changes and why I think it was about time we cleaned Smartsupp.