In 2017, McKinsey predicted that automation would be able to take over approximately 30% of the tasks performed at banks within the next two to three years. That forecast was spot-on.

Automation technology has enabled banks to increase productivity, simplify work design and improve customer service, growing deposits and revenue without adding staff.

So, with the future at our doorstep, may we suggest 5 qualities a savvy bank should be looking for in potential talent.