Often people only display the highlight reels of their lives, but never the struggles. However, it's the struggles and experiences that make us who we are. When working in human industries like customer experience and support, bringing empathy to your experiences in the workplace allows you to connect with customers in ways that keep them returning.
Diana De Jesus is a top 25 customer success influencer and the Customer Marketing Manager at Catalyst Software, the leading customer success platform on the market. Diana brings a wealth of knowledge to us today through her background, personal experiences, and many years in the customer support industry. Diana is also the founder of the customer success project, which helps people land Customer Success jobs regardless of their previous experience. ​
Join us as we discuss:
Diana's background and childhood upbringing.
How to break the cycle of becoming a "yes person" vs. "Customer success manager."
Commonly held beliefs about the customer support field that Diana disagrees with.
How Diana deals with the anxiety and stress that comes from working in CS tech and being an advocate for black and brown people trying to get into customer support.