Associated with
Laura Dolan
8 min read
Why customer service is important for ecommerce
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The prevalence of ecommerce businesses is spreading wider and wider, as consumers are finding it more convenient to shop online. Regardless of whether your business has a brick and mortar location or is strictly online, it's imperative to have a robust customer service system in place, whether it's in the form of a chatbot or a 1-800 help line.
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