Shopping Reimagined: AI and Chat for an Enhanced Experience
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Derick Jaros Derick Jaros
8 min read
Shopping Reimagined: AI and Chat for an Enhanced Experience

At a brick and mortar store, customers can ask a salesperson questions and get immediate, relevant answers. But when retail moved online, that exchange broke down. To simulate the in-store shopping experience, retailers quickly broadcasted their inventory online and made it easy to find via site search.

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