Chargebee utilizes Clari Copilot to address the challenge of coaching their sales reps effectively. The tool provides data on rep proficiency, integrates with email platforms to fetch conversations, and collates call recordings in Clari Copilot's deal central. Chargebee has expanded their use of Clari Copilot to include region-specific alerts, maintaining CRM hygiene, and creating Clari Copilot Academy for training and onboarding. The tool fosters a collaborative environment by providing teams with access to customer feedback and requests, and it has become a valuable tool for troubleshooting and gaining end-to-end visibility across sales, pre-sales, and customer success at Chargebee.