The evolution of product-led customer success | Pendo Blog
Associated with
Abby Hammer Abby Hammer
Pippa Armes Pippa Armes
Ben Carey Ben Carey
Alaina Loori Alaina Loori
Posted Apr 27, 2022 6 min read
The evolution of product-led customer success | Pendo Blog

Ben Carey (Pendo), Abby Hammer (ChurnZero), and Alaina Loori (HackerRank) discuss how product led has evolved the role of the CSM, and share product-led strategies for CS teams.