Let's start with that discussion I mentioned in my last blog about the customer who couldn't understand why leads were being called once and then would seemingly disappear and never come up again, or only came up quite a bit later. He had warm leads posting in from several different lead sources into VanillaSoft and the system was set to route new Webleads as a priority. So leads were constantly arriving real-time into the system and then were routed out to agents automatically as a priority. This ensured that valuable leads are being followed up on while they are hot.